The baggage problem at airports
Passenger Friction
Last-minute excess baggage payments cause significant passenger frustration and brand damage.
Operational Drag
Check-in disputes slow down boarding processes and directly impact on-time performance (OTP).
Revenue Volatility
While excess baggage revenue is high, it remains unpredictable and operationally painful to collect.
"Airlines lose valuable turnaround time dealing with baggage counter negotiations."
Aviation Operations Insight
The Reserver approach
Reserver introduces a prepaid luggage wallet that passengers can load in advance and use across flights. Airlines benefit from upfront ancillary revenue, reduced airport disputes, and improved customer satisfaction — without changing baggage policies.
Prepaid baggage credits
Passengers anchor their baggage needs to their wallet, creating a locked-in revenue stream for the carrier.
Airline-friendly model
Seamlessly fits into existing PSS frameworks for immediate verification and zero counter friction.
No airport negotiation
Eliminate the need for public unpacking or heated counter arguments. Baggage is pre-cleared digitally.
Seamless digital linking
Preload
Passenger loads baggage credits into their Reserver wallet during trip planning.
Link
Credits are linked to the specific flight booking via API or PNR verification.
Clear
Baggage is verified and cleared at the airport without any payment processing.
Designed for airline operations
Built to integrate with existing standards, not disrupt them.
Let's talk about the future of baggage.
Whether you are internal operations or ancilliary revenue head, we would like to show you how Reserver can fit your carrier.
Email us
partnerships@reserver.inTypical response: 24-48 hours